Guest Services Ambassador

2019 - Present

Live Nation Entertainment, Tampa, FL 

• Greet guests, scan guest tickets upon entry to the venue, answer guest questions, assist guests with locating their seats and examines tickets for entry to various seat levels around the venue during events.

• Provide guest services by assisting guests and responding to guest inquiries and complaints.

• Assist management to ensure compliance with all venue policies and procedures to include all safety regulations.

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Artist Manager & Event Coordinator

2009 - Present

Contractor, Tampa, FL

• Increased profits and brand awareness for local artists with bookings and promotions at various Tampa Bay live music venues.

• Negotiated contracts with venues and festivals that expanded artist fanbase.

• Boosted band ratings by 150% through strategic marketing campaigns. 

• Doubled sales from distributing digital singles & album downloads, as well as online merchandise.

• Expanded recognition of our special events with advertisements on popular radio stations and newspapers by obtaining sponsorship from local businesses.  

 

Guest Services Agent

2018 - Present

Spirit of Suwannee Music Park, Live Oak, FL

• Greet guests, scan guest tickets upon entry to the venue, answer guest questions, assist guests with locating their seats and examines tickets for entry to various seat levels around the venue during events.

• Provide guest services by assisting guests and responding to guest inquiries and complaints.

• Assist management to ensure compliance with all venue policies and procedures to include all safety regulations.

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Director of Content Management Public Relations

2012 - 2015

MBD Marketing Group/Our City Radio, Tampa, FL

• Achieved over 500K website views in a 60 day period by directing a team of journalists to generate 172 articles using SEO for the affiliated company, Our City GoGo.

• Implemented marketing strategies which resulted in a growth of customer base with trending articles and popular nationwide events.

• Developed the process for daily tasks, weekly assignments, employee evaluations, and job requirements for the department which produced performance improvements.